FAQs
FAQs – TrainerStock.co.uk
Here are some commonly asked questions to help you with your shopping experience on TrainerStock.co.uk:
1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and PayPal for secure and convenient transactions.
2. Do you offer free shipping?
We offer free standard shipping on orders over £69.99. Shipping costs will be calculated at checkout for orders below this amount.
3. How long does delivery take?
Our standard delivery time is 7 to 12 working days. Once your order is dispatched, you’ll receive a tracking link to monitor its progress.
4. Can I return an item if it doesn’t fit?
Absolutely! If your item doesn’t fit, you can return it within 7 days of receiving it, provided it’s unused and in its original packaging. For more details, check out our Refund and Returns Policy.
5. Do you ship internationally?
Yes, we offer international shipping to select countries. Delivery times and costs will vary depending on your location. Additional customs fees or import taxes may apply.
6. What should I do if I receive a damaged or faulty item?
We’re sorry for the inconvenience! You can contact us at support@trainerstock.co.uk with your order details and photos of the damaged item. We’ll arrange a replacement or refund as quickly as possible.
7. How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking number. Use this to follow your order’s journey to your doorstep.
8. Can I exchange an item for a different size or color?
Yes, you can exchange items. Simply follow our return process for the original item and place a new order for the size or color you prefer.
9. How do I contact customer support?
You can reach us via email at support@trainerstock.co.uk. We’re here to help with any questions or concerns.
10. Are your trainers true to size?
Our trainers are designed to fit true to size. However, we recommend checking the product description or size guide for specific details.
Note: If you have any other questions, don’t hesitate to let us know—we’re here to make your shopping experience smooth and enjoyable!